![]() ![]() Unfortunately, most sales managers and salespeople don’t make that distinction.Īnd many executives neglect to direct their managers to ferret out the reasons why customers are defecting. There’s a big difference between customers who are gone and customers you can win back. The point is: “If you are losing customers-do you know why?” They could be annoyed by lack of response from you, or seduced away by your competition. Customers could’ve been frustrated by delays, or aggravated by one bad experience. There are lots of reasons, other than the economy, why you might be losing customers. Check my previous blog about Sorenson are allowed to use “win-back” their former customers.įor more information about “win-back”, there is one great article I found online, “Customer Winback Programs: Are They Worth It?” Below is the excerpt from this article: Sorenson assured that they will not do ‘win-back’ during the porting process, only after the process is done. Sorenson Communications are allowed to use “win-back” strategy to woo their former customers to port their 10-digit number back to their video relay services. This blog entry is to generate important discussion about the appropriateness of one company, Sorenson Communications to “win-back” their former customers by providing attractive equipment(s) as long they continue to use their video relay services and nTouch products. If you wish to inquire about free iPads, contact Sorenson directly. Please stop leaving comments how to get a free iPad from Sorenson. ![]()
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